Any shoes, clothing or accessories that you have bought from HOKA.com or a HOKA standalone store can be returned within 30 days for a refund. This includes Kids items, or items bought on sale or discount. Items purchased from other authorised HOKA retailers are not covered in the 30-Day Test Flight, and you'll need to cover the cost of the postage to have these returned to you.

Exchanges are not available for HOKA 30-Day Test Flight returns, and we can only offer exchanges on unworn items. If you wish to exchange a product you have worn as part of the 30-Day Test Flight, please return it for a refund and place a new order.

The HOKA 30-Day Test Flight is available for up to 4 pairs of shoes, items of clothing or accessories over a 12-month period, per customer. Customers returning products over the limit will not be accepted and items will be sent back to the customer at their cost. Unworn or unused items returned for other reasons do not count towards this limit.

Items that are returned through the 30-Day Test Flight and show light signs of wear will be donated to our partner Soles4Souls, to support their micro-enterprise programs in developing nations.

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Items that don't meet donation standards will be responsibly disposed of in line with Deckers' recycling and repurposing guidelines.

The 30-Day Test Flight starts from the day you receive your purchase. Items being returned as part of the 30-Day Test Flight that were purchased online on hoka.com should be processed through our online returns portal. When prompted, please select 30-Day Test Flight as your returns reason.

Items that were purchased instore at a HOKA standalone store cannot be returned online and should be returned directly to the store where they were initially purchased.

While we prefer that returns under the 30-Day Test Flight come in their original packaging, it’s not required.

The 30-Day Test Flight does not impact the payment timeframe given by Klarna. Payments still have to be completed within that timeframe through the Klarna portal, and any refunds will be credited back to you once processed.

The HOKA 30-Day Test Flight is available for all ecommerce customers in the UK, France, Germany, Netherlands, Belgium, Italy, Austria, Denmark, Luxembourg, Norway, Republic of Ireland, Poland, Sweden, Switzerland and Spain who have purchased HOKA footwear, clothing or accessories from the 15 January 2020 onwards. Products must have been purchased from https://www.hoka.com/ or a HOKA standalone store.

Products purchased from other authorised HOKA retailers will not be accepted and will be returned to the customer at their cost.

During the 30-day period commencing from the date of delivery of the HOKA products, customers can use the items as per their normal levels of usage. If a consumer wishes to return the items for any reason they may be returned for a refund of the purchase price paid.

Returns must be received in a hygienic condition for processing, with any excessive soiling removed prior to return.

Any returns received back in an unacceptable condition will be returned to the customer at their cost or destroyed, with no refund provided.

Used returned product will be disposed of by Deckers in accordance with our recycling and repurposing programs and cannot be re-sent to the customer once received unless returned if they do not comply with the condition requirements set forth above.

The scheme is offered on all footwear, clothing and accessories and is applicable to items purchased at full or discounted price, as well as items purchased by HOKA employees using staff discount.

To return, customers must complete their return form as usual, and select the HOKA Challenge return code. Any returns received after the 30 day window will be processed or returned to the consumer at the provider's discretion. Copies of the return form can be obtained from customer service if misplaced.

The HOKA 30-Day Test Flight is available for up to 4 pairs of HOKA shoes or up to 4 items of clothing or accessories over a 12 month period per customer. The refund will be processed back to the original form of payment. Exchanges are not available for HOKA 30-Day Test Flight returns.

The provider reserves the right to refuse a return in the case of any abuse of the scheme. The HOKA 30-Day Test Flight is applicable on staff discount purchases.

The HOKA 30-Day Test Flight is not applicable on product purchased from running events at which HOKA products are sold.

The provider reserves the right to change the terms of the HOKA 30-Day Test Flight and its other returns policies at any time.